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problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 00:02
by riidom
Hi.
Problem in Headline, I am on Win XP SP3. Connection seems to get established, then comes above message up, and the bar going left-right, and nothing more happens.
Any help owuld be appreciated, im really curious ;)
P.S. Happens both when I select "connect to lobby" and "connect to selected"
Re: problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 13:41
by kripken
Can you show us the log output, as explained here:
http://wiki.syntensity.com/troubleshooting?
Re: problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 15:39
by riidom
Ok, here is it on Info-level:
http://pastebin.com/m3737e241After changing from Warning to Debug, it funnily did some more steps and stucked then while downloading some particular data file. Couldnt reproduce this, sadly. This log file is from a stuck during "retrieving asset info".
Thanks for help in advance!
EDIT: in case Debug is enough:
http://pastebin.com/m7c097895
Re: problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 15:51
by kripken
Looks like a network error of some sort. There is a chance if you just try it several times it will eventually work (how many times did you try so far?).
What results does "ping
www.syntensity.com" give?
- kripken
Re: problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 15:59
by riidom
Ping gives me 131ms in average.
I tried to login ca. 10-15 times, I guess.
I suspected network trouble, to be honest, have this from time to time with other online applications too. Though I got them all to work with some patience and random tryouts. Hope this will work here, too.
Re: problem: stuck in "retrieving asset info..."

Posted:
27 Jan 2010, 16:29
by kripken
It's probably the same network issues you have with other apps, I guess, then. We probably don't do enough retrying in our code, so it might be difficult to get it to work with troublesome connections. I hope to improve that in the next release though.
- kripken