I can not reset my password

I can not reset my password

Postby Viper_smol » 09 Mar 2021, 09:12

Hello,
I tried to reset my password but I don't get any email. Then I tried to create a new account but I did not get an email either. I waited for two weeks. What can I do?

Thank you very much in advance!
Viper_smol
 
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Joined: 25 Feb 2021, 08:39

Re: I can not reset my password

Postby benau » 09 Mar 2021, 16:36

What is your stk account name?
Image
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Re: I can not reset my password

Postby Viper_smol » 10 Mar 2021, 06:57

Viper_smol is the one I tried to reset the password.
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Re: I can not reset my password

Postby benau » 10 Mar 2021, 12:31

Do you mind if I delete your old account and then you recreate it again? The same email can be used again
Image
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Re: I can not reset my password

Postby Viper_smol » 10 Mar 2021, 12:55

No, I don't mind if you delete it.
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Re: I can not reset my password

Postby benau » 10 Mar 2021, 15:36

Ok you can try recreating account now

Recommend using gmail / protonmail because *.de domain doesn't seem to recieve stk mail
Image
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Re: I can not reset my password

Postby Viper_smol » 10 Mar 2021, 15:46

Thank you very much. It works now with another email domain!
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Re: I can not reset my password

Postby benau » 01 Apr 2021, 01:52

{l Code}: {l Select All Code}
relay=mx-ha03.web.de[212.227.15.17]:25, delay=290184, delays=290184/0.06/0.41/0, dsn=4.0.0, status=deferred (host mx-ha03.web.de[212.227.15.17] refused to talk to me: 554-web.de (mxweb013) Nemesis ESMTP Service not available 554-No SMTP service 554-IP address is black listed. 554 For explanation visit https://postmaster.web.de/error-messages?ip=192.241.165.79&c=bip


I've tried to send them a clarification email and see if they can unban stk vps address.... Image
Image
benau
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Re: I can not reset my password

Postby benau » 01 Apr 2021, 19:01

They replied and from our mail.log indicates that mail delivery is successful now Image
{l Code}: {l Select All Code}
@web.de>, relay=mx-ha02.web.de[212.227.17.8]:25, delay=143128, delays=143126/0.03/1/0.94, dsn=2.0.0, status=sent (250 Requested mail action okay)


So I guess all *.de domain should be ok for using as registration (though from our log gmail.de still fails, it says Image
{l Code}: {l Select All Code}
connect to gmail.de[172.217.165.133]:25: Connection timed out


maybe this is another issue then Image
Image
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